Reactivate a cancelled subscription
Receipt Bot works on a subscription-based billing model and customers are charged monthly.
Subscriptions can get cancelled due to any of the following reasons:
- Cancelling the service from the billing page.
- Automatic cancellation if the subscription is not activated before conclusion of trial period. Receipt Bot provides 30 free credits in trial which are valid for 14 days.
- Automatic cancellation if the payment fails for any due invoice after four attempts.
This article will cover the steps required to reactivate a cancelled subscription in Receipt Bot.
Steps to Reactivate a cancelled subscription
Step 1 – Navigate to the Subscription & Billing page using the gear icon.
Step 2 – Click the “Reactivate Subscription” button
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Step 3 –Select the desired billing currency.
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Step 4 – Choose a plan according to your estimated usage.
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Step 5 – Enter the discount code if received and click the apply discount button then click the “Next” button.
(the discount code is received in the Welcome email sent by Receipt Bot)
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Step 6 – Review the plan details and click the “Proceed to checkout” button.
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Step 7 – Enter your payment information and click on the “Add” button.
Receipt Bot supports payment via MasterCard, VISA, American Express and PayPal accounts.
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Step 8 – Click the “Pay & subscribe” button.
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Your plan changes will be applied immediately depending on the selected plan.
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Frequently Asked Questions
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[toggle title=”Q: Can I reactivate my subscription from the mobile app?” open=”yes”]
A: You can only reactivate your subscription from the Receipt Bot web app.[/toggle]
[toggle title=”Q: Can I choose a different plan when reactivating my subscription?” open=”yes”]
A: You can select your desired plan when reactivating your subscription, as mentioned in step 4.[/toggle]
[toggle title=”Q: How can I apply a discount code to my reactivated subscription?” open=”yes”]
A: If you have a discount code, you can enter it during reactivation. The discount code is received in the welcome email sent by Receipt Bot.[/toggle]
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