Manage notifications & alerts
Notifications and alerts are crucial for staying organised and making sure you never miss important updates or information. Receipt Bot sends only relevant email notifications to users, communicating essential account-related information. These notifications can be delivered via email, as well as through web and mobile notifications.
In this help article, we will discuss the types of notifications and alerts that Receipt Bot sends through multiple notification channels.
Notification Channels
Receipt Bot keeps you informed by sending notifications about important updates via the following channels:
– Email: Receipt Bot sends email notifications to the primary email address associated with your account. These notifications may contain details about processed documents, credit balances, reasons for processing pauses, account deletions, and other important information.
– Web Application: Web app notifications are sent to your browser when you are logged into your Receipt Bot account. You will receive web notifications for processed documents, reasons for processing pause, email address verification, and a welcome email with a discount code.
– Mobile Application: Mobile app notifications are the best way to stay updated on the status of your documents, even when you are away from your computer. You will receive push notifications on your smartphone or tablet for important updates, such as processed documents, reasons for processing pauses, and email address verification.
Types of notifications sent by Receipt Bot
Processing summary Notification
A processing summary notification is sent after the Receipt Bot has finished processing a batch of documents. It summarises the results, including the number of documents processed, the number of errors encountered, and other relevant information.
This notification is sent via email, web, and mobile to the user who uploaded the documents. If you want to receive a processing summary email for all the documents irrespective of who uploaded them, you can enable the setting from the ‘User Profile’ page.
To enable processing summary emails for all the documents, please follow these steps:
Step 1 – Click the gear icon at the top right and select the “User Profile” option.
Step 2 – Turn on the toggle switch for the option “Processing summaries for all documents”.
You will now receive a notification whenever a document is processed in your organisation.
Processing Pause Notification
The processing pause notification is sent to account owners when document processing has been paused. Please refer to the following article for details: Reasons for processing pause.
The purpose of this notification is to keep you informed about the pause in document processing, ensuring transparency and clarity regarding the status of your documents.
Deletion of Inactive Organisation Notification
Receipt Bot also sends notifications to organisations that are marked as inactive. This notification is sent exclusively via email channels to the organisation owner as a reminder that their organisation is set to be deleted due to inactivity for the past 6 months.
Related Help Articles
Frequently Asked Questions
Q: How can I receive notifications from Receipt Bot?
A: The Receipt Bot sends notifications through multiple channels, including email, web notifications, and mobile notifications.
Q: Who receives these notifications?
A: Receipt Bot sends notifications to business owners, admins and other users. These notifications are designed to inform them about important events and activities related to their accounts.
Q: Why am I not receiving processing summary notifications?
A: There are a few possible reasons why you might not be receiving notifications:
– You have not verified your email address.
– Your email inbox is full.
– Your email provider is filtering your notifications.
If you are still not receiving notifications after checking these things, please contact Receipt Bot support for assistance via email at hello@receipt-bot.com.